Frequently Asked Questions (FAQ)

What products do you offer at Cycle Haven LLC?
At Cycle Haven LLC, we specialize in a wide range of bicycles, including road bikes, mountain bikes, hybrid bikes, and electric bikes. We also offer a variety of bicycle accessories, such as helmets, locks, and lights.

How can I place an order?
You can place an order directly on our website by browsing our product categories and adding items to your cart. Once you’re ready to check out, follow the prompts to enter your shipping and payment information. If you need assistance, feel free to contact our customer service team.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. We also offer financing options for eligible purchases.

How much does shipping cost?
Shipping costs vary based on the size of the order and your location. We offer standard shipping rates, and shipping costs will be calculated at checkout. For orders over a certain amount, we offer free shipping—details can be found on our Shipping Policy page.

What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. For more details on how to return a product and any associated fees, please refer to our Return Policy page.

Do you offer international shipping?
Currently, we only ship within the United States. We are exploring options for international shipping and will provide updates if this changes.

How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier’s website.

Do you offer bike assembly services?
Yes, we offer bike assembly services for an additional fee. Please select the assembly option during checkout. If you have any questions about this service, don’t hesitate to reach out to our customer support team.

What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will assist you with a replacement or refund as per our Return Policy.

How can I contact Cycle Haven LLC?
You can reach us via email at support@cyclehaven.online or by phone at (843) 215-7433. Our customer service team is available Monday through Friday from 9 AM to 5 PM EST. For any urgent inquiries, please use our live chat option available on our website.

Do you offer any warranties on your products?
Yes, many of our bicycles and accessories come with manufacturer warranties. For warranty details specific to your product, please check the product description on our website or contact our customer service team.

Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly. If you need to make changes or cancel, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order is in processing or has shipped.